When a company’s management system or implementation is defective, or the company does not follow preferred and regulated guidelines. This is called a non-conformity.
There are basically two kinds of non-conformities – major and minor.
In this case, there is a significant or total absence in conformity with the required clause of the standard or Level 1 documentation used in the system.
In this case, there is a breakdown in the implementation of a procedure or a partial breakdown in procedures.
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